IT Support

IT Technical Support

ICNE provides onsite and remote IT support services to help you diagnose and resolve basic IT issues and problems against pre-agreed services levels. You decide whether to partially or completely outsource your support functions to us through managed IT services arrangement.

We complement the expertise and experience which may already exist with your in-house resources. We can also provide the expertise and experience which may not be readily developed or accessible with your in-house resources.

You choose from a range of monthly service block hours that best meet your business needs or a tailored managed IT services arrangement if you prefer.

 

Key Features

  • 24/7 phone support and helpdesk on 1300 552 188 number
  • Onsite and remote support and helpdesk
  • Inclusive services covering anti-spam, antivirus, Email, file server, Microsoft applications, VMware, VPN, NAS drives, printers, and workstations
  • 24×7 emergency coverage with escalated onsite services

Benefits

  • Single first point of contact for all your support needs
  • Friendly, relatable, attentive, responsive, and professional team
  • Flexible managed IT services arrangement
  • Budget-based services tailored to your specific business context and needs
  • Client specified services levels
  • Headcount and staffing costs reduction

 

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