• Managed IT and Cloud Services for small, medium and large businesses in the Sydney Region.

IT Support and Helpdesk

IT Support and Helpdesk

IT SUPPORT & HELPDESK

In some circumstances, online and over the phone support may not be enough to fulfill the requirements of your business. On-site requirements may be a requirement. In either circumstance, ICNE can provide a scheduled technician on-site to perform routine or emergency maintenance that cannot be carried out remotely based on your needs.

SUPPORTING YOUR BUSINESS

Despite the rapid advances in IT (aka, Information Technology) and its equally rapid integration into our everyday lives, the area of IT remains somewhat of a minefield for many businesses to navigate. That’s where we can help your business. We are located in Eastwood, Sydney and service all areas.

On top of all our technical services that are available, we also are more than ready and able to provide advice, guidance and recommendations on best practices for your business moving forward.

ICNE provides onsite and remote IT support services to help you diagnose and resolve basic IT issues and problems against pre-agreed services levels. You can decide whether to partially or completely outsource your support functions to us through managed IT services arrangements.

We complement the expertise and experience which may already exist with your in-house resources. And we can also provide the expertise and experience which may not be readily developed or accessible with your in-house resources.

ICNE DELIVERS RESPONSIVE SUPPORT

You choose from a range of monthly service block hours that best meet your business needs or a tailored managed IT services arrangement if you prefer.  Any time a business or organisation wants to introduce new technology into its domain, including employees’ own mobile devices, enlisting IT support services can ensure the best means of integration.

We will offer you 24/7 phone support, onsite and remote support, inclusive services, and 24/7 emergency coverage with escalated on-site services.

ICNE provides onsite and remote IT support services to help you diagnose and resolve basic IT issues and problems against pre-agreed services levels. You can decide whether to partially or completely outsource your support functions to us through managed IT services arrangements.

We complement the expertise and experience which may already exist with your in-house resources. And we can also provide the expertise and experience which may not be readily developed or accessible with your in-house resources.

HOW WE HELP YOUR BUSINESS IT NEEDS

Our range of inclusive services includes and covers antivirus, anti-spam, email, file server, Microsoft applications, VMware, VPN, NAS drives, printers, and workstations. Your IT support professionals should be responsive, effective, and have a good level of skill and expertise. Ideally, they should also be pre-emptive. ICNE is all of those things and more.

We offer a single first point of contact for all of your support needs and an incredibly friendly, reliable, relatable, attentive, responsive, and professional team. We also offer flexibly managed IT service arrangements, budget-based services tailored to your specific business context and needs, client-specified service levels, and headcount and staffing cost reductions.

Key Features

Using our best-practice benchmarks, we help:

  • 24/7 phone support and helpdesk
  • Establish a snapshot profile of your infrastructure
  • Onsite and remote support and helpdesk
  • 24×7 emergency coverage with escalated onsite services
  • Inclusive services covering anti-spam, antivirus, Email, file server, Microsoft applications, VMware, VPN, NAS drives, printers, and workstations
Benefits

ICNE will help you reap the following tangible benefits:

  • Single first point of contact for all your support needs
  • Friendly, relatable, attentive, responsive, and professional team
  • Flexible managed IT services arrangement
  • Budget-based services tailored to your specific business context and needs
  • Client specified services levels
  • Headcount and staffing costs reduction

want to know more?

Contact us for a quote.

We Connect your Business

Some of our many Services

IT Support & Helpdesk

Responsive IT support. Receive fast assistance for your issue with a suitable business solution.

Managed Cloud Services

Cloud services with scalable solutions for Amazon Web Services and Microsoft Azure.

Microsoft 365 Business

We set up or migrate end-to-end Microsoft 365 projects to suit your business needs.

Business VoIP

Reliable and cost-effective business VoIP solutions. Hosted PBX and voice solutions for businesses across Australia.