• Managed IT and Cloud Services for small, medium and large businesses in the Sydney Region.

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the ICNE difference

Here's what we can do for your business

Find the perfect solution for your business.

ICNE provides onsite and remote IT support services to help you diagnose and resolve basic IT issues and problems against pre-agreed services levels. You can decide whether to partially or completely outsource your support functions to us through our managed IT services.

We complement the expertise and experience which may already exist with your in-house resources. And we can also provide the expertise and experience which may not be readily developed or accessible with your in-house resources.

  • 24/7 phone support and helpdesk
  • Onsite and remote support and helpdesk
  • Inclusive services covering anti-spam, antivirus, email, file server, Microsoft applications, VMware, VPN, NAS drives, printers, and workstations
  • 24×7 emergency coverage with escalated onsite services
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IT Infrastructure services are the foundation of your business.

ICNE has the technical capabilities and experience to help you assess, define, design, and implement an IT infrastructure that serves your business objectives.

We customise our infrastructure services to your specific needs, whether you are upgrading an existing one fully or partially, or implementing a new one for the first time to drive and grow your business.

If you have a pre-existing environment, we provide a free health check which will give you a snapshot of its soundness.

We provide needs assessment and specification, architecture design, development, and implementation of all fundamental components, including setup for:

  • Servers (file servers, email servers, print servers, network servers, virtual servers)
  • Firewall
  • Network and cabling
  • Internet
  • Anti-spam solutions
  • Antivirus solutions
  • Cloud solutions
  • Central IT administration
  • End-user workstations and office applications (define, source, install, configure, and rollout)
  • Access management and control

Transform your business with a cloud service that delivers speed, flexibility and security.

Cloud computing is the delivery of computing services in the forms of servers, storage, databases, networking, software, analytics, and more. ICNE is one of Sydney’s leading cloud solution providers.

We can help with the four different methods of installing cloud computing resources:

Public Cloud, Private Cloud, Hybrid Cloud, and Multi-Cloud solutions.

Because usage from hundreds of thousands of customers are aggregated in the cloud, cloud computing providers such as Amazon Web Services or Microsoft Azure can achieve higher economies of scale which translates into lower pay as you go prices.

  • Complete software platform development
  • Improved Performance
  • No More Hardware
  • Same Tools and Capabilities
  • Cost Effective
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Voice technology that will transform your business.

It can be hard to make an informed decision as to which VoIP (Voice Over Internet Protocol) solution will work best for your business. Company size, number of locations, and the availability of technical resources will all have a bearing on which type of underlying voice technology is most suited to your business operations.

Our voice platform supports a wide range of usage scenarios. From a replacement for your basic ISDN connection, to Call Centre Diallers, we cover both ends of the spectrum and everything in between. Ultimately, businesses need to choose between SIP trunking or hosted PBX for their VoIP solution. Choosing which option is right for your business voice comes down to the unique needs of your business.

  • Business VOIP
  • Microsoft Teams calling
  • Cost savings
  • Centralised account
  • Reroute your calls

Secure Offsite Backup Service

An online backup service is one of the best ways to protect yourself against such threats as a crashed hard drive or accidental deletion.

Natural disasters such as fires, floods, and earthquakes can also spell the end of your digital media and documents. Even if you’re among the very few who diligently perform local backups at regular intervals, you could still lose data if you don’t store backups offsite.

ICNE’s Secure Offsite Backup Services streamline Return To Service (RTS) time to satisfy the most stringent resumption requirement of your mission-critical IT infrastructure and operation in the event of a catastrophic disruption to your primary site.

  • Complete software platform development
  • Practice maturity in hardware, firmware and middleware
  • Device and field testing for electronics
  • Device and field testing for electronics
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How Microsoft 365 Benefits Your Business.

Our Expert Microsoft 365 (formerly Office 365) team can help you plan, migrate and maintain secure and scalable collaboration and productivity environments.

Microsoft 365 gives your business the flexibility to scale rapidly without technology impediments. Your business can scale up or down as needed so that your team can continue to work with the tools they are familiar with as you grow, you don’t have to change to a new system or adapt to new tools.

Because office runs in the cloud, you don’t need servers for your website, emails, or document storage. The cost savings can be substantial, removing onsite servers will reduce ongoing hardware and maintenance costs and eliminate hardware migration projects every 4 – 5 years.

  • Increase Flexibility
  • Improve Communications
  • Increase Collabortion
  • Lower Costs

We Provide Business IT Services For
Small & Mid-Sized Business

Appropriate for your specific business, making it easy for
you to have quality IT services.

About us

Providing professional IT Services to Sydney Businesses for over 20 years.

We see ourselves as part of your IT team and we will help your business as if it was our own. Our vision is to collaborate with you synergistically to help you optimise the return on your IT investment. We do this by helping you build an integrated IT infrastructure that you can strategically leverage to grow your business.

If you are frustrated by protracted IT issues and problems, we work with you to resolve and rectify them. In the process of doing so, we help you improve the architecture of your IT environment and streamline your IT operation.

  • Responsive Helpdesk
  • Budget-based IT services
  • Best-practice maintenance
  • Experienced Engineers On Call
  • Industry certified technicians
  • Business-focused IT services

Check Out Our Latest News

Why ICNE

We deal with all aspects
of professional Business IT Services

Our IT services converge business and technology experts to help to manage business processes of all categories.

We Deliver. Consistently

We’re been committed to providing IT solutions and services that genuinely support our customers and enable their businesses to thrive.

Experience. You Can Rely On

Our technicians bring over 20 years of experience across diverse tech sectors, giving you both broad industry knowledge and deep expertise in IT Services, Cloud, and Communications solutions.

Reliable. Responsive

We support our clients, consistently, reliably, and responsively. We work as your company’s IT infrastructure partner, as part of your team, and not an arms-length service provider. We provide ongoing support, assessment & planning, maintenance & assurance, as well as project management expertise and value-added services.

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